Terms of Service

By downloading, installing, accessing, or using the Pickrbox mobile application ("App"), website, or any associated services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations. These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Pickrbox Technologies Pvt. Ltd. ("Pickrbox", "we", "us", or "our"), a company incorporated under the laws of India with its registered office in Bangalore, Karnataka.

If you do not agree to these Terms, you must immediately cease all use of the Platform and uninstall the App. Your continued use of the Platform following any modifications to these Terms constitutes your acceptance of such modifications.

For the purposes of these Terms, the following definitions apply:

"Account" means the user profile created when you register on the Platform.

"Booking" means a confirmed rental reservation made through the Platform for a specific product, rental period, and price.

"Content" means any text, images, videos, audio, software, data, or other materials displayed on or uploaded to the Platform.

"Intellectual Property" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights, whether registered or unregistered.

"Platform" means the Pickrbox mobile application (iOS and Android), website (www.pickrbox.com), APIs, and all associated services.

"Product" means any item listed for rent by a Store Owner on the Platform.

"Rental Agreement" means the contractual arrangement between you and a Store Owner for the rental of a specific product.

"Store Owner" means any business or individual that lists products for rent on the Platform.

"User", "you" or "your" means any person who accesses or uses the Platform, whether as a customer renting products or browsing listings.

Minimum Age Requirement: You must be at least 18 years of age and have the legal capacity to enter into binding contracts under Indian law to use the Platform. By creating an account, you represent and warrant that:

(a) You are at least 18 years old; (b) You have the legal capacity and authority to enter into these Terms; (c) All registration information you submit is truthful, accurate, current, and complete; (d) You will maintain the accuracy of such information; (e) You are not barred from using the Platform under any applicable laws; (f) Your use of the Platform does not violate any applicable law or regulation.

Account Creation: To access core features, you must create an account by providing your mobile phone number and completing OTP (One-Time Password) verification. You may be required to provide additional information including your name, email address, date of birth, gender, and delivery addresses.

Account Security: You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

(a) Choose a strong password and keep it confidential; (b) Not share your account with any third party; (c) Notify Pickrbox immediately of any unauthorized access or security breach; (d) Log out from your account at the end of each session when accessing from shared devices.

Pickrbox shall not be liable for any loss or damage arising from your failure to maintain account security. You agree to be fully responsible for all activities conducted through your account.

Pickrbox operates as a peer-to-peer marketplace platform that connects customers seeking to rent products with local stores and businesses that offer products for rent ("Store Owners"). The Platform facilitates:

(a) Product discovery through search, filters, and personalized recommendations; (b) Real-time inventory availability and pricing; (c) Secure booking and payment processing; (d) Order management, booking extensions, and returns; (e) Communication between Users and Store Owners; (f) Delivery coordination and logistics support; (g) Review and rating systems for quality assurance.

Role as Intermediary: Pickrbox acts solely as a technology platform and intermediary. We are NOT a party to the rental agreement between Users and Store Owners. The actual rental relationship, product condition, quality, safety, availability, and rental terms are governed exclusively by the Store Owner's policies and the direct agreement between you and the Store Owner.

No Ownership of Products: Pickrbox does not own, sell, rent, store, or otherwise control the products listed on the Platform. All products are owned and managed by independent Store Owners.

No Guarantee of Availability: While we strive to display accurate real-time inventory, Pickrbox does not guarantee the availability, quality, condition, or legality of products listed by Store Owners. Store Owners are solely responsible for their listings and inventory management.

Profile Completion: To enhance your experience and enable certain features, we encourage you to complete your profile with:

(a) Personal Information: Name, email, date of birth, gender, profile photo; (b) Contact Information: Verified phone number; (c) Address Book: Saved delivery addresses with labels (Home, Office, etc.); (d) Payment Methods: Saved payment instruments for faster checkout; (e) Preferences: Favorite stores, wishlisted products, notification settings.

Accuracy of Information: You represent and warrant that all information provided in your account is accurate, current, and complete. You agree to promptly update your information to maintain its accuracy.

Prohibited Account Activities: You may not:

(a) Create multiple accounts for the same individual; (b) Create accounts using false, misleading, or fraudulent information; (c) Impersonate another person or entity; (d) Use another person's account without permission; (e) Transfer, sell, or share your account with others; (f) Create accounts for automated or bulk booking purposes; (g) Use accounts to circumvent bans, suspensions, or restrictions.

Account Suspension and Termination: Pickrbox reserves the right to suspend or terminate your account at any time, with or without notice, for:

(a) Violation of these Terms; (b) Fraudulent, abusive, or illegal activities; (c) Repeated cancellations or no-shows; (d) Misuse of products or violations of Store Owner policies; (e) Harassment of Store Owners or other Users; (f) Payment failures or chargebacks; (g) Any conduct that we deem harmful to the Platform, other Users, or Pickrbox's reputation.

Upon termination, your right to use the Platform immediately ceases. You may voluntarily delete your account at any time through the App settings.

Booking Process: When you make a rental booking through the Platform, you:

(a) Enter into a direct rental agreement with the Store Owner; (b) Agree to pay the full rental amount displayed at checkout, including base rental price, add-on charges, delivery fees, service fees, applicable taxes, and security deposits; (c) Authorize Pickrbox and its payment partners to charge your selected payment method; (d) Agree to the Store Owner's rental terms, cancellation policy, and product-specific conditions.

Pricing and Price Snapshots: All prices are displayed in Indian Rupees (INR) and include applicable GST unless otherwise stated. Our smart pricing engine automatically calculates the most cost-effective combination of hourly, daily, weekly, and monthly rates for your selected rental duration.

Pickrbox uses a "pricing snapshot" system that locks in your rental price for a limited time during checkout. If you do not complete the booking within the snapshot validity period, prices may change and a new snapshot will be generated.

Booking Confirmation: A booking is confirmed only when:

(a) Payment is successfully processed; (b) The Store Owner confirms the booking (if manual confirmation is required); or (c) The booking auto-confirms based on the Store Owner's settings.

You will receive a booking confirmation via in-app notification, email, and SMS.

Your Rental Obligations: By placing a booking, you agree to:

(a) Collect or receive the product at the agreed time and location; (b) Inspect the product immediately upon receipt and report any pre-existing damage; (c) Use the product responsibly, lawfully, and in accordance with its intended purpose; (d) Return the product in the same condition as received (subject to normal wear and tear); (e) Return the product on or before the scheduled return date and time; (f) Pay late fees or extension charges if you return the product late; (g) Provide valid government-issued identity documents (KYC) when required by the Store Owner for high-value rentals; (h) Comply with all product-specific terms, restrictions, and safety guidelines provided by the Store Owner.

Accepted Payment Methods: Pickrbox accepts the following payment methods through our PCI-DSS Level 1 certified payment partners:

(a) Credit and debit cards (Visa, MasterCard, RuPay, American Express); (b) UPI (Unified Payments Interface); (c) Net banking; (d) Digital wallets (Paytm, PhonePe, Google Pay, etc.); (e) Cash on delivery (where available and at Store Owner discretion).

Payment Authorization: By providing payment information and confirming a booking, you authorize Pickrbox and our payment processors to charge your payment method for:

(a) Rental fees (base price, add-ons, delivery charges); (b) Service fees charged by Pickrbox; (c) Applicable taxes (GST, state taxes); (d) Security deposits (refundable); (e) Extension fees (if applicable); (f) Late return penalties; (g) Damage charges (deducted from security deposit).

Payment Processing: We use third-party payment gateways (Razorpay, Stripe, Cashfree, etc.) to process payments. We do not store your complete credit/debit card information on our servers. Payment card data is encrypted and stored by our PCI-compliant payment partners.

Taxes and Compliance: All prices displayed on the Platform are inclusive of GST unless otherwise stated. You are responsible for any additional taxes, duties, or charges imposed by your local jurisdiction. Pickrbox collects and remits GST in accordance with Indian tax laws. Tax invoices are available for download from your booking history.

Payment Failures: If a payment fails due to insufficient funds, expired cards, or bank decline, your booking may be automatically cancelled. We may retry failed payments or contact you to update your payment method.

Currency: All transactions are processed in Indian Rupees (INR). If you use a non-Indian payment method, your bank may charge foreign transaction fees and currency conversion charges.

Cancellation Policies: Each Store Owner sets their own cancellation policy, which is clearly displayed on the product page and at checkout before you confirm your booking. Common cancellation tiers include:

• Flexible Cancellation: 100% refund if cancelled at least 24 hours before the scheduled pickup/delivery time; 0% refund if cancelled within 24 hours.

• Moderate Cancellation: 100% refund if cancelled at least 48 hours before; 50% refund if cancelled within 24-48 hours; 0% refund if cancelled within 24 hours.

• Strict Cancellation: 100% refund if cancelled at least 7 days before; 50% refund if cancelled 3-7 days before; 0% refund within 3 days of pickup.

• Non-Refundable: No refund after booking confirmation.

How to Cancel: You may cancel bookings through the App by navigating to "My Bookings" > selecting the booking > "Cancel Booking". Cancellations are processed immediately.

Refund Processing: Approved refunds are processed within 5-7 business days to the original payment method. Actual credit to your account depends on your bank or payment provider and may take an additional 3-5 business days. Pickrbox does not control refund timelines imposed by financial institutions.

Service Fee Refunds: Service fees charged by Pickrbox may be partially or fully non-refundable depending on the cancellation policy and timing.

Store-Initiated Cancellations: If a Store Owner cancels your confirmed booking, you will receive a full refund regardless of the cancellation policy, typically within 3-5 business days.

Booking Modifications: You may request to modify your booking (change dates, quantities, add-ons) by contacting the Store Owner through the in-app chat. Modifications are subject to Store Owner approval and may result in price adjustments. Modified bookings are treated as new transactions for cancellation policy purposes.

No-Show Policy: If you fail to collect or receive the product at the scheduled time without prior cancellation, you may be charged the full rental amount with no refund, as per the Store Owner's no-show policy.

Deposit Requirement: Certain rental products require a refundable security deposit to protect against damage, loss, theft, or late returns. The deposit amount is determined by the Store Owner and is clearly displayed on the product page and at checkout.

Deposit Collection: Security deposits are collected at the time of booking along with the rental charges. Deposits are held in a secure escrow account and are not released to the Store Owner unless there is a valid claim for damage or loss.

Deposit Refund Process: Upon satisfactory return of the product in its original condition (subject to normal wear and tear), the full security deposit will be refunded to your original payment method within 5-7 business days. The Store Owner must initiate the refund within 48 hours of product return.

Deposit Deductions: If the product is returned damaged, with missing components, unclean, or significantly late, the Store Owner may deduct reasonable costs from the security deposit, including:

(a) Repair or replacement costs for damaged items; (b) Cleaning fees for excessively dirty products; (c) Restocking or repackaging fees; (d) Late return penalties as per the Store Owner's policy; (e) Costs to replace missing accessories or components.

Any deposit deductions must be documented by the Store Owner with photographic evidence and a detailed explanation. You will receive a breakdown of deductions via email and in-app notification.

Dispute Resolution: If you dispute a deposit deduction, you may escalate the matter to Pickrbox support within 7 days of the deduction. Pickrbox will review the evidence provided by both parties and make a final binding decision. The Store Owner must provide clear photographic evidence of damage and itemized repair costs. Pickrbox reserves the right to refund disputed amounts to you if the Store Owner fails to provide adequate evidence.

Fulfillment Methods: Store Owners may offer one or both of the following fulfillment options:

(a) Store Pickup: You collect the product directly from the Store Owner's physical location at the scheduled time.

(b) Home Delivery: The Store Owner or their delivery partner delivers the product to your specified address.

Delivery Fees and Zones: Delivery fees are calculated based on the distance between the store and your delivery address using a zone-based pricing model set by the Store Owner. Delivery fees are displayed at checkout before payment.

Delivery Time Slots: If you select home delivery, you must choose an available delivery time slot. You or an authorized representative must be present at the delivery address during the selected time slot to receive the product. Failure to be available may result in rescheduling fees or booking cancellation.

Product Inspection: You must thoroughly inspect the product immediately upon receipt (whether via pickup or delivery). Any pre-existing damage, defects, missing components, or discrepancies from the listing must be reported to the Store Owner within 30 minutes of receipt via the in-app chat with photographic evidence. Failure to report issues promptly may result in you being held responsible for the damage.

Return Process: Products must be returned to the Store Owner by the scheduled return date and time using the same fulfillment method (pickup or delivery) selected for the initial transaction unless otherwise agreed with the Store Owner. Late returns may incur additional charges as per the Store Owner's policy.

Delivery Disclaimers: Pickrbox is not directly responsible for:

(a) Delivery delays caused by traffic, weather, or other unforeseen circumstances; (b) Missed deliveries due to incorrect addresses or unavailability; (c) Damage to products during third-party delivery (claims should be directed to the Store Owner); (d) Delivery partner conduct or service quality.

However, we encourage you to report any delivery issues, and we will work with Store Owners to resolve them.

Product Condition Standards: You agree to use rented products with reasonable care and return them in the same condition as received, subject to normal wear and tear. "Normal wear and tear" means minor deterioration resulting from ordinary, careful use of the product.

Prohibited Uses: You must not:

(a) Use products beyond their intended purpose or capacity; (b) Modify, alter, disassemble, or tamper with products; (c) Use products in hazardous, unsafe, or illegal activities; (d) Expose products to extreme conditions not specified in the product description; (e) Lend, sublet, or transfer products to third parties without Store Owner consent; (f) Remove or deface product labels, serial numbers, or identification marks.

Liability for Damage: You are financially responsible for any damage, loss, or theft of rented products occurring during your rental period, except for:

(a) Pre-existing damage reported at the time of receipt; (b) Manufacturing defects or product failures not caused by misuse; (c) Damage caused by natural disasters or force majeure events beyond your control.

Damage Assessment: Upon product return, the Store Owner will inspect the product and assess its condition. If damage is identified, the Store Owner will:

(a) Document the damage with photographs; (b) Provide an itemized estimate of repair or replacement costs; (c) Deduct the cost from your security deposit; or (d) Charge you directly if the damage exceeds the security deposit amount.

Lost or Stolen Products: If a rented product is lost or stolen during your rental period, you must:

(a) Immediately notify the Store Owner and Pickrbox; (b) File a police report (First Information Report) and provide a copy to the Store Owner; (c) Reimburse the Store Owner for the full replacement value of the product, less the security deposit.

Pickrbox is not liable for lost or stolen products and does not provide insurance coverage. We recommend purchasing third-party rental insurance for high-value items.

Code of Conduct: You agree to use the Platform lawfully, responsibly, and in good faith. You must treat Store Owners, delivery personnel, customer support staff, and other Users with respect and professionalism.

Prohibited Activities: You shall not:

(a) Violate any local, state, national, or international law or regulation; (b) Infringe upon intellectual property rights, privacy rights, or other proprietary rights; (c) Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content; (d) Engage in fraudulent activities, including payment fraud, identity theft, or booking manipulation; (e) Provide false, misleading, or inaccurate information in your account, bookings, or communications; (f) Attempt to circumvent the Platform to transact directly with Store Owners for products discovered on Pickrbox; (g) Use the Platform for commercial resale, subletting, or unauthorized business purposes; (h) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Platform; (i) Use automated tools, bots, scripts, or scrapers to access or extract data from the Platform; (j) Interfere with or disrupt the Platform's servers, networks, or security measures; (k) Transmit viruses, malware, or other harmful code; (l) Impersonate Pickrbox staff, Store Owners, or other Users; (m) Harass, stalk, threaten, or harm others; (n) Collect or store personal information of other Users; (o) Post or transmit unsolicited advertising, spam, or promotional materials; (p) Create fake reviews, ratings, or testimonials; (q) Manipulate the Platform's ranking, search, or recommendation algorithms.

Consequences of Violations: Violation of these terms may result in:

(a) Removal of content; (b) Warning notifications; (c) Temporary account suspension; (d) Permanent account termination; (e) Forfeiture of pending refunds or deposits; (f) Legal action and claims for damages; (g) Reporting to law enforcement authorities.

Ownership of Platform: All intellectual property rights in the Platform, including but not limited to software, algorithms, user interfaces, visual designs, logos, trademarks, trade names, service marks, domain names, text, graphics, images, icons, audio, video, data compilations, and the overall "look and feel" of the Platform, are owned exclusively by Pickrbox Technologies Pvt. Ltd. or its licensors and are protected under Indian and international intellectual property laws, including the Copyright Act, 1957, the Trade Marks Act, 1999, and the Patents Act, 1970.

Limited License: Subject to your compliance with these Terms, Pickrbox grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for personal, non-commercial purposes. This license does not grant you any ownership rights in the Platform.

Restrictions: You may not:

(a) Copy, reproduce, distribute, republish, download, display, or transmit any part of the Platform except as expressly permitted; (b) Modify, adapt, translate, or create derivative works based on the Platform; (c) Rent, lease, lend, sell, sublicense, or transfer your rights to use the Platform; (d) Remove, alter, or obscure any copyright, trademark, or other proprietary notices; (e) Use Pickrbox trademarks, logos, or branding without prior written consent; (f) Frame, mirror, or deep-link to the Platform without authorization.

User-Generated Content: You may submit content to the Platform, including reviews, ratings, photos, and messages ("User Content"). By submitting User Content, you grant Pickrbox a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media for the purpose of operating, promoting, and improving the Platform.

You represent and warrant that you own or have the necessary rights to submit User Content and that such content does not infringe the intellectual property or privacy rights of any third party.

DMCA and Copyright Infringement: Pickrbox respects intellectual property rights. If you believe your copyright has been infringed, please contact us at legal@pickrbox.com with:

(a) A description of the copyrighted work; (b) The location of the infringing material on the Platform; (c) Your contact information; (d) A statement of good faith belief that the use is not authorized; (e) A statement under penalty of perjury that the information is accurate; (f) Your physical or electronic signature.

Pickrbox will investigate valid claims and may remove infringing content.

Privacy Policy: Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, share, and protect your personal information.

Data Collection: By using the Platform, you consent to the collection of:

(a) Personal information (name, email, phone, date of birth, gender); (b) Location data (GPS coordinates, addresses); (c) Device information (device model, OS, unique identifiers); (d) Usage data (pages viewed, features used, search queries); (e) Payment information (processed by third-party payment partners); (f) KYC documents (identity proofs, selfies) when required for high-value rentals; (g) Communications (messages, reviews, support tickets).

Data Usage: We use your data to:

(a) Provide and improve the Platform services; (b) Process bookings and payments; (c) Facilitate communication with Store Owners; (d) Personalize your experience and provide recommendations; (e) Send transactional notifications and updates; (f) Detect and prevent fraud and security threats; (g) Comply with legal obligations; (h) Conduct analytics and research.

Data Sharing: We share your data only as necessary with:

(a) Store Owners (limited booking-related information); (b) Payment processors (for transaction processing); (c) Service providers (cloud hosting, analytics, customer support); (d) Law enforcement or regulatory authorities (when legally required).

We do NOT sell your personal information to third parties.

Data Security: We implement industry-standard security measures including encryption (TLS/SSL), secure authentication (OTP, JWT), access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

Data Rights: You have the right to:

(a) Access your personal data; (b) Correct inaccurate information; (c) Request data deletion (subject to legal retention requirements); (d) Export your data in a portable format; (e) Opt out of marketing communications; (f) Withdraw consent to data processing.

To exercise these rights, contact privacy@pickrbox.com or use the in-app privacy settings.

Data Retention: We retain your data for as long as your account is active or as needed to provide services. Specific retention periods are detailed in our Privacy Policy.

Third-Party Integrations: The Platform integrates with third-party services, including but not limited to:

(a) Payment gateways (Razorpay, Stripe, Cashfree, Paytm, PhonePe); (b) Map and location services (Google Maps, Mapbox); (c) Cloud storage (Google Cloud, AWS, Cloudinary); (d) Analytics and monitoring tools (Firebase, Google Analytics, Sentry); (e) Communication services (Twilio, Firebase Cloud Messaging, APNs); (f) Social media platforms (for sharing and authentication).

Third-Party Terms: Your use of these third-party services is subject to their respective terms of service and privacy policies. Pickrbox is not responsible for the practices, policies, or reliability of third-party services.

External Links: The Platform may contain links to external websites, applications, or resources operated by third parties. These links are provided for convenience only. Pickrbox does not endorse, control, or assume responsibility for the content, accuracy, privacy practices, or terms of use of any third-party sites. You access external links at your own risk.

No Liability for Third Parties: Pickrbox shall not be liable for any damages, losses, or issues arising from your use of third-party services or external links, including but not limited to payment failures, data breaches, service outages, or misleading information.

Platform Provided "AS IS": THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PICKRBOX DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(a) Warranties of merchantability, fitness for a particular purpose, and non-infringement; (b) Warranties that the Platform will be uninterrupted, error-free, secure, or free from viruses or harmful components; (c) Warranties regarding the accuracy, completeness, reliability, or timeliness of content, information, or services; (d) Warranties regarding the quality, condition, safety, or legality of products listed by Store Owners.

No Endorsement: Pickrbox does not endorse, guarantee, or assume responsibility for any products, services, or Store Owners on the Platform. Store Owners are independent third parties, and Pickrbox does not control their actions, policies, or business practices.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, PICKRBOX, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

(a) Loss of profits, revenue, data, or business opportunities; (b) Personal injury, property damage, or emotional distress; (c) Unauthorized access to or alteration of your data; (d) Errors, mistakes, or inaccuracies in content or listings; (e) Product defects, damage, loss, or theft; (f) Conduct of Store Owners or other Users; (g) Service interruptions, delays, or failures; (h) Third-party services or external links.

Cap on Liability: Pickrbox's total aggregate liability arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of (a) the total amount paid by you to Pickrbox in the 12 months preceding the claim, or (b) INR 5,000 (five thousand Indian Rupees).

Indemnification: You agree to indemnify, defend, and hold harmless Pickrbox and its affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

(a) Your violation of these Terms; (b) Your use or misuse of the Platform; (c) Your violation of any rights of third parties; (d) Your User Content; (e) Your rental transactions with Store Owners; (f) Your negligence or willful misconduct.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Customer-Store Disputes: Disputes arising between you and a Store Owner (e.g., product condition, damage claims, deposit deductions, cancellations) should first be resolved directly through the Platform's in-app communication system. If the issue remains unresolved after good-faith efforts, you may escalate the matter to Pickrbox customer support at support@pickrbox.com or through the in-app support feature.

Pickrbox Mediation: Pickrbox may, at its sole discretion, mediate disputes between Users and Store Owners. We may review evidence (photos, messages, booking details) and make binding decisions regarding refunds, deposit deductions, penalties, or other remedies. Pickrbox's mediation decision shall be final and binding on both parties.

Notice of Dispute: Before initiating formal legal proceedings against Pickrbox, you must first send a written Notice of Dispute to legal@pickrbox.com describing:

(a) Your name and contact information; (b) A detailed description of the dispute; (c) The relief or resolution you seek.

We will attempt to resolve the dispute informally within 30 days of receiving the Notice.

Arbitration Agreement: If the dispute cannot be resolved informally, you agree that any claim, dispute, or controversy arising out of or relating to these Terms or the Platform (excluding disputes related to intellectual property rights or injunctive relief) shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Arbitration Rules:

(a) The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. If the parties cannot agree, the arbitrator shall be appointed by the Bangalore-based arbitration center.

(b) The seat of arbitration shall be Bangalore, Karnataka, India.

(c) The language of arbitration shall be English.

(d) The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

(e) Each party shall bear its own costs and fees, except as otherwise awarded by the arbitrator.

Class Action Waiver: YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Pickrbox.

Exceptions to Arbitration: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights or unauthorized use of the Platform.

Governing Law: These Terms and Conditions, and any disputes arising out of or in connection with these Terms, shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction: Subject to the arbitration provisions in Section 17, any legal disputes, claims, or controversies that are not subject to arbitration shall be subject to the exclusive jurisdiction of the competent courts located in Bangalore, Karnataka, India. You irrevocably consent to the jurisdiction and venue of such courts.

Compliance with Laws: You agree to comply with all applicable local, state, national, and international laws, statutes, ordinances, and regulations in connection with your use of the Platform, including but not limited to:

(a) The Information Technology Act, 2000 and rules thereunder; (b) The Indian Contract Act, 1872; (c) The Consumer Protection Act, 2019; (d) The Goods and Services Tax Act, 2017; (e) The Payment and Settlement Systems Act, 2007; (f) Data protection and privacy regulations.

Right to Modify: Pickrbox reserves the right to modify, amend, update, or replace these Terms at any time at its sole discretion. Material changes include changes to pricing, payment terms, cancellation policies, arbitration provisions, or limitation of liability.

Notice of Changes: We will provide notice of material changes to these Terms through:

(a) In-app notifications or banners; (b) Email to your registered email address; (c) A prominent notice on the Platform homepage or login screen.

Material changes will be communicated at least 7 days prior to the effective date. For non-material changes (e.g., clarifications, formatting updates), we may update these Terms without prior notice.

Acceptance of Changes: Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and may request account deletion.

Version History: The "Last Updated" date at the top of these Terms indicates when the most recent changes were made. We recommend reviewing these Terms periodically to stay informed of any updates.

Entire Agreement: These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Pickrbox regarding your use of the Platform and supersede all prior agreements, understandings, or representations, whether written or oral.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms.

Waiver: No waiver of any provision of these Terms shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. Pickrbox's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without Pickrbox's prior written consent. Pickrbox may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

Force Majeure: Pickrbox shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, labor strikes, government actions, pandemic, epidemic, internet or telecommunications failures, power outages, or third-party service disruptions.

Survival: Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitation of liability, dispute resolution, and governing law.

Headings: Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

Language: These Terms are executed in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.

Contact Information: For questions, concerns, or notices regarding these Terms, please contact:

Pickrbox Technologies Pvt. Ltd. Legal Department Email: legal@pickrbox.com Address: Bangalore, Karnataka, India Website: www.pickrbox.com

KYC Requirements: For high-value rentals (typically above INR 10,000), Store Owners may require you to complete Know Your Customer (KYC) verification by submitting valid government-issued identity documents, which may include:

(a) Aadhaar Card (front and back); (b) PAN Card; (c) Driving License; (d) Passport; (e) Voter ID Card; (f) Live selfie or photo for identity verification.

Purpose of KYC: KYC verification helps Store Owners:

(a) Verify your identity and reduce rental fraud; (b) Meet regulatory compliance requirements; (c) Protect high-value inventory; (d) Establish trust and accountability in rental transactions.

Document Storage and Security: KYC documents are securely stored in encrypted cloud storage with strict access controls. Pickrbox and Store Owners handle your KYC data in accordance with applicable data protection laws and our Privacy Policy. Documents are retained for 1 year after the last associated booking, then securely deleted.

Consent: By submitting KYC documents, you consent to their collection, storage, verification, and sharing with the relevant Store Owner for the purpose of fulfilling your rental booking.

Refusal of Service: If you refuse to provide required KYC documents for a high-value rental, the Store Owner may decline to fulfill the booking, and you will receive a refund as per the cancellation policy.

Posting Reviews: After completing a rental, you may post reviews and ratings for the Store Owner and rented product. Reviews help other Users make informed decisions and help maintain quality standards on the Platform.

Review Guidelines: Your reviews must:

(a) Be based on your genuine, first-hand rental experience; (b) Be truthful, accurate, and factually correct; (c) Be respectful and free from profanity, harassment, or hate speech; (d) Not contain personal information (phone numbers, emails, addresses) of yourself or others; (e) Not include spam, promotional content, or external links; (f) Not violate intellectual property or privacy rights; (g) Comply with all applicable laws and regulations.

Prohibited Review Content: You may not post reviews that:

(a) Are fake, fraudulent, or incentivized (paid reviews, reviews in exchange for benefits); (b) Contain defamatory, libelous, or false statements; (c) Are posted for products you did not actually rent; (d) Are written by competitors to harm a Store Owner; (e) Include threats, blackmail, or extortion; (f) Violate these Terms or the Platform's community guidelines.

Moderation: Pickrbox reserves the right to review, edit, or remove any User Content, including reviews, that violates these Terms, is reported by other Users, or is deemed inappropriate. We may use automated tools and manual review to moderate content.

No Obligation to Monitor: While we may moderate content, we are under no obligation to monitor all User Content and are not responsible for third-party content posted on the Platform.

License to Use Reviews: By posting a review, you grant Pickrbox a perpetual, worldwide, royalty-free license to use, display, reproduce, and distribute your review across the Platform, marketing materials, and third-party sites.

Store Owner Responses: Store Owners may respond to your reviews. Pickrbox encourages constructive dialogue but reserves the right to remove responses that violate these Terms.

Promotional Offers: From time to time, Pickrbox may offer promotional discounts, coupons, cashback, referral bonuses, or other incentives ("Offers"). Offers are subject to specific terms and conditions, which will be communicated at the time the Offer is made available.

Offer Terms: Unless otherwise stated, Offers:

(a) Are valid for a limited time and may expire without notice; (b) May be subject to minimum booking value, specific products, stores, or categories; (c) Are non-transferable and may not be combined with other Offers unless explicitly stated; (d) May be revoked or modified at Pickrbox's sole discretion; (e) Are void where prohibited by law; (f) May be limited to one use per User or per account.

Coupon Codes: When applying a coupon code at checkout, the discount will be automatically calculated and reflected in the final price. Invalid, expired, or inapplicable coupon codes will be rejected.

Referral Program: If you participate in Pickrbox's referral program, you may earn referral bonuses by inviting friends to join the Platform. Referral bonuses are subject to program terms, which may include:

(a) The referred User must complete registration and make their first qualifying booking; (b) Bonuses are credited to your Pickrbox wallet or account; (c) Bonuses may have an expiration date and usage restrictions.

Abuse and Fraud: Any attempt to abuse, manipulate, or defraud promotional Offers (e.g., creating fake accounts, using bots, exploiting system vulnerabilities) will result in immediate disqualification from the Offer, forfeiture of bonuses, and potential account termination.

No Cash Value: Promotional credits and bonuses have no cash value and cannot be redeemed for cash, transferred to other accounts, or used outside the Pickrbox Platform.

Electronic Communications: By creating an account, you consent to receive electronic communications from Pickrbox, including:

(a) Transactional notifications (booking confirmations, payment receipts, delivery updates, return reminders); (b) Service announcements (Platform updates, policy changes, security alerts); (c) Marketing communications (promotional Offers, new features, product recommendations); (d) Customer support responses; (e) Surveys and feedback requests.

Communication Channels: We may communicate with you via:

(a) Push notifications (in-app); (b) SMS text messages to your registered mobile number; (c) Email to your registered email address; (d) In-app messages and banners; (e) WhatsApp or other messaging platforms (with your consent).

Managing Preferences: You may manage your communication preferences through:

(a) App Settings > Notifications > Customize notification types; (b) Unsubscribe links in marketing emails; (c) Device-level notification settings.

Transactional Notifications: Even if you opt out of marketing communications, you will continue to receive essential transactional notifications necessary for your use of the Platform (e.g., booking confirmations, payment receipts, security alerts).

Message and Data Rates: Standard messaging and data rates from your mobile carrier may apply to SMS and push notifications.

Extension Requests: If you wish to extend your rental period beyond the originally scheduled return date, you may request an extension through the App by:

(a) Navigating to "My Bookings" > selecting the active booking > "Request Extension"; (b) Selecting a new return date and time; (c) Reviewing the extension charges calculated based on the Store Owner's pricing; (d) Submitting the extension request.

Extension Approval: Extension requests are subject to Store Owner approval and product availability. The Store Owner may approve or reject your request at their discretion. If approved, you will be charged for the additional rental period, and the extension will be confirmed.

Late Return Policy: If you fail to return a product by the scheduled return date and time without an approved extension, you may be subject to:

(a) Late return fees as per the Store Owner's policy (e.g., hourly or daily late fees); (b) Deductions from your security deposit; (c) Additional penalties for excessive delays; (d) Negative impact on your account reputation and booking privileges.

Automatic Extensions: Some Store Owners may offer automatic extension approvals if the product is available and you have valid payment methods on file. In such cases, the extension will be auto-approved, and your payment method will be charged automatically.

Product Unavailability: If the product is already booked by another User for the period you request, the extension cannot be approved. You must return the product on time to avoid late fees.

Requesting Deletion: You may request permanent deletion of your Pickrbox account at any time by:

(a) Navigating to Profile > Privacy & Security > Delete Account; (b) Confirming your decision to delete; (c) Completing any active bookings or cancelling them before deletion.

Pre-Deletion Requirements: Before your account can be deleted:

(a) All active bookings must be completed or cancelled; (b) Any outstanding payments, late fees, or damage charges must be settled; (c) Security deposits must be refunded or claimed by Store Owners; (d) Pending disputes must be resolved.

Grace Period: After you initiate account deletion, your account will be deactivated immediately, but data will be retained for a 30-day grace period during which you may reactivate your account by logging in. After 30 days, your account and personal data will be permanently deleted.

Data Retained After Deletion: Even after account deletion, certain data may be retained for legal, regulatory, or legitimate business purposes, including:

(a) Transaction records, invoices, and payment history (retained for 7 years as required by Indian financial regulations); (b) Anonymized usage data and analytics; (c) Records necessary for ongoing legal disputes or investigations; (d) Backups and archives (permanently deleted within 90 days).

Effect of Deletion: Once your account is deleted:

(a) You will lose access to all booking history, saved addresses, payment methods, and preferences; (b) You will lose any promotional credits, referral bonuses, or loyalty points; (c) You may not be able to access invoices or tax records (download them before deletion); (d) Your reviews and ratings will be anonymized but may remain visible on the Platform.

Reactivation: If you wish to use Pickrbox again after deletion, you must create a new account and complete the registration process from scratch.

Grounds for Suspension: Pickrbox reserves the right to suspend or restrict your account temporarily or permanently if:

(a) You violate these Terms or any applicable policies; (b) You engage in fraudulent, abusive, or illegal activities; (c) You have multiple payment failures or chargebacks; (d) You have excessive booking cancellations or no-shows; (e) You damage rented products or fail to return them; (f) You harass or threaten Store Owners or other Users; (g) You attempt to circumvent the Platform or manipulate systems; (h) Your account is flagged for suspicious activity; (i) We receive valid legal or regulatory orders requiring suspension; (j) We determine, in our sole discretion, that your conduct is harmful to Pickrbox, other Users, or the Platform's integrity.

Types of Restrictions:

(a) Warning: A formal notice of Terms violation with no immediate restrictions; (b) Temporary Suspension: Limited access to certain features for a specified period (e.g., 7 days, 30 days); (c) Permanent Termination: Complete and permanent account closure with no option for reactivation.

Notice of Suspension: We will generally provide notice of suspension or termination via email, in-app notification, or SMS, except where immediate action is required for security, fraud prevention, or legal compliance.

Appeal Process: If you believe your account was suspended in error, you may appeal by contacting support@pickrbox.com with:

(a) Your account details (name, email, phone); (b) A description of the issue; (c) Any evidence or explanation supporting your appeal.

We will review appeals within 7-10 business days. Our decision on appeals is final.

No Refunds on Termination: If your account is terminated due to Terms violations, you forfeit any pending refunds, promotional credits, or bonuses. Pickrbox may also pursue legal action to recover damages.

Platform Availability: While we strive to provide 24/7 availability, the Platform may be temporarily unavailable due to:

(a) Scheduled maintenance and upgrades; (b) Unscheduled outages or technical issues; (c) Third-party service disruptions (hosting providers, payment gateways, APIs); (d) Network or internet connectivity issues; (e) Force majeure events.

No Guarantee of Uptime: Pickrbox does not guarantee uninterrupted, error-free, or secure access to the Platform. We reserve the right to modify, suspend, or discontinue any part of the Platform at any time without prior notice or liability.

Maintenance Windows: We may schedule planned maintenance during off-peak hours and will attempt to provide advance notice through in-app banners or status pages.

Accessibility Commitment: Pickrbox is committed to making the Platform accessible to Users with disabilities. We strive to comply with Web Content Accessibility Guidelines (WCAG) and applicable accessibility standards. If you encounter accessibility barriers, please contact accessibility@pickrbox.com.

Export Controls: The Platform and its underlying technology may be subject to export control laws and regulations of India and other jurisdictions. You agree not to export, re-export, or transfer the Platform or any technical data derived from it to any country, entity, or person prohibited under applicable export control laws.

Sanctions Compliance: You represent and warrant that you are not:

(a) Located in, or a resident of, a country subject to comprehensive sanctions or embargoes; (b) Listed on any government list of prohibited or restricted parties (e.g., India's UAPA list, UN sanctions lists, OFAC SDN list); (c) Owned or controlled by any entity or person on such lists.

You agree not to use the Platform for any purpose prohibited by export controls or sanctions laws, including but not limited to proliferation of weapons, terrorism, or money laundering.

Voluntary Feedback: We welcome your feedback, suggestions, ideas, and feature requests regarding the Platform ("Feedback"). You may submit Feedback through:

(a) In-app feedback forms; (b) Email to feedback@pickrbox.com; (c) Customer support channels; (d) Surveys and user research sessions.

License to Feedback: By submitting Feedback, you grant Pickrbox a perpetual, worldwide, royalty-free, irrevocable, non-exclusive, transferable, sublicensable license to use, implement, modify, and commercialize the Feedback without any obligation of compensation, attribution, or notice to you.

No Confidentiality: Feedback is provided on a non-confidential basis. Pickrbox has no obligation to:

(a) Maintain the confidentiality of Feedback; (b) Implement or respond to Feedback; (c) Compensate you for Feedback; (d) Acknowledge receipt of Feedback.

If you wish to submit confidential or proprietary information, you must first enter into a separate non-disclosure agreement with Pickrbox.