Terms of Service

By downloading, installing, accessing, or using the Pickrbox mobile application ("App") and associated services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Pickrbox Technologies Pvt. Ltd. ("Pickrbox", "we", "us", or "our"). If you do not agree to these Terms, you must immediately stop using the Platform.

You must be at least 18 years of age to use the Platform. By creating an account, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into binding agreements, and are not barred from using the Platform under applicable law. Pickrbox reserves the right to refuse service, terminate accounts, or cancel bookings at its sole discretion if it has reason to believe a User does not meet the eligibility criteria.

Pickrbox operates as a peer-to-peer rental marketplace that connects customers seeking to rent products with local stores and businesses that offer products for rent ("Store Owners"). The Platform facilitates product discovery, booking, payment processing, and communication between Users and Store Owners. Pickrbox acts solely as an intermediary and is not a party to the rental agreement between Users and Store Owners. The rental relationship, product condition, and rental terms are governed by the respective Store Owner's policies as displayed on the Platform.

To access core features of the Platform, you must create an account using your mobile phone number and complete OTP (One-Time Password) verification. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You must immediately notify Pickrbox of any unauthorized use of your account. Pickrbox shall not be liable for any loss arising from unauthorized use of your account.

When you make a rental booking through the Platform, you enter into a rental agreement directly with the Store Owner. By placing a booking, you agree to:

(a) Pay the full rental amount, including base rental price, add-on charges, delivery fees (if applicable), service fees, applicable taxes, and any refundable security deposit as displayed at checkout.

(b) Collect or receive the product at the agreed time and location.

(c) Use the rented product in a responsible manner, in accordance with its intended purpose, and return it in the same condition as received (subject to normal wear and tear).

(d) Return the product on or before the scheduled return date and time. Late returns may incur additional charges as per the Store Owner's policy.

(e) Provide valid identity documents (KYC) when required by the Store Owner for high-value rentals.

Pickrbox uses a pricing snapshot system to lock in your rental price during checkout. Pricing snapshots are valid for a limited time and may expire if the checkout is not completed within the specified window.

Cancellation policies are set by individual Store Owners and are clearly displayed on the product page before you complete a booking. Common cancellation tiers include:

• Flexible: Full refund if cancelled at least 24 hours before the scheduled pickup/delivery time. • Moderate: 100% refund if cancelled at least 48 hours before; 50% refund if cancelled within 48 hours. • Strict: 100% refund if cancelled at least 7 days before; 50% refund if cancelled 3-7 days before; no refund within 3 days. • Non-refundable: No refund after booking confirmation.

Approved refunds are processed within 5-7 business days to the original payment method. Pickrbox does not guarantee specific refund timelines as these depend on your bank or payment provider. Service fees may be non-refundable even when a rental refund is issued.

Certain rental products require a refundable security deposit to protect against damage, loss, or theft. The deposit amount is displayed on the product page and collected at the time of checkout along with the rental charges. Upon satisfactory return of the product, the security deposit will be refunded within 5-7 business days. If the product is returned damaged or with missing components, the Store Owner may deduct reasonable repair or replacement costs from the security deposit. Any disputes regarding deposit deductions should first be raised with the Store Owner and may be escalated to Pickrbox support.

Store Owners may offer delivery, store pickup, or both as fulfillment options. Delivery fees are calculated based on distance and zone-based pricing set by the Store Owner. Delivery timelines, time slot availability, and service areas are determined by the Store Owner. Pickrbox is not directly responsible for delivery delays, missed time slots, or any issues arising from third-party delivery services. You are responsible for ensuring someone is available at the delivery address during the selected time slot to receive the product.

You must inspect all rental products at the time of pickup or delivery. Any pre-existing damage or defects must be reported to the Store Owner immediately. Failure to report issues at the time of receipt may result in you being held responsible for the damage.

Products must be returned in the same condition as received, subject to normal wear and tear. You are financially responsible for any damage, loss, or theft occurring during your rental period. The Store Owner will assess the product upon return and may charge for repairs, cleaning, or replacement of damaged items from your security deposit.

All prices on the Platform are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Payments are processed securely through our PCI-DSS compliant payment partners. By making a payment, you authorize us and our payment processors to charge your selected payment method.

Pickrbox's smart pricing engine may automatically calculate the most cost-effective combination of hourly, daily, weekly, and monthly rates for your selected rental duration. The complete price breakdown — including base price, add-ons, delivery fee, service fee, taxes, and security deposit — is displayed at checkout before you confirm your booking.

You agree to use the Platform lawfully and responsibly. You shall not:

(a) Misuse, damage, modify, or tamper with rented products. (b) Use products for illegal, hazardous, or unauthorized purposes. (c) Provide false or misleading information in your account or bookings. (d) Engage in fraudulent activities, including payment fraud or identity fraud. (e) Harass, abuse, or threaten Store Owners or other Users. (f) Attempt to circumvent the Platform to transact directly with Store Owners for products discovered on Pickrbox. (g) Use automated tools, bots, or scrapers to access the Platform. (h) Interfere with the Platform's operation or security.

Violation of these terms may result in immediate account suspension or permanent termination without refund.

All content, trademarks, logos, designs, software, and intellectual property displayed on the Pickrbox Platform are owned by Pickrbox Technologies Pvt. Ltd. or its licensors and are protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without prior written consent from Pickrbox.

Pickrbox acts as a marketplace intermediary and is not a party to rental transactions between Users and Store Owners. To the maximum extent permitted by applicable law:

(a) Pickrbox is not liable for the condition, quality, safety, legality, or availability of products listed by Store Owners. (b) Pickrbox is not responsible for the actions, omissions, or policies of Store Owners. (c) Pickrbox is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. (d) Pickrbox's total aggregate liability shall not exceed the amount paid by you for the specific booking that gave rise to the claim.

Pickrbox does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In the event of a dispute between you and a Store Owner, you should first attempt to resolve the issue directly with the Store Owner through the Platform. If the issue remains unresolved, you may escalate the matter to Pickrbox support. Pickrbox may, at its sole discretion, mediate disputes and facilitate resolution. Pickrbox's decision in such matters shall be final.

Any legal disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

Pickrbox reserves the right to modify, amend, or update these Terms at any time at its sole discretion. Material changes will be communicated to you via in-app notification or email at least 7 days prior to the effective date. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Platform and may request account deletion.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms shall be resolved under the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India.